FAQs

Routine business hours are Monday-Friday from 8 a.m. to 5 p.m. Emergency services may be available outside of normal business hours depending on the availability of technicians at the time. Emergency service rates will apply when service is provided outside of business hours. Warranty calls are only available during our normal business hours.

Yes, our highly-trained, professional HVAC technicians will arrive in uniform and drive branded trucks. On occasion and depending on the business’ demand, we may contract additional HVAC installation technicians who drive their own personal vehicles, which are not branded with Moore Air logos.

Our services are made available if your home or business is located within a reasonable driving distance from our routine service area and a technician is available. An additional trip charge will apply depending on the distance.

Yes, we offer a 90-day labor warranty on service repairs and a one-year labor warranty on the sale and installation of a new HVAC system. Part warranties are covered according to the specific manufacturer’s warranty.

Replacement and installation estimates are free-of-charge when you schedule the installation or replacement of a new HVAC unit using our services.

Yes, all major credit cards are accepted.

Yes, our highly-trained service technicians are HVAC certified technicians. All technicians have either graduated from an accredited HVAC program and hold an active certification or possess many years of prior work experience in the field. Additionally, some of our technicians are NATE certified (North American Technician Excellence).

No, we offer specialized services focused on HVAC and indoor air quality.

Answering the question is not as simple as citing one specific temperature, especially as financial and energy usage concerns differ from one home or business to the next. You can easily save energy in the winter by setting the thermostat to 68°F while you're awake and setting it lower while you're asleep or away from home. In the summer, you can follow the same strategy with central air conditioning by keeping your house warmer than normal when you are away, and setting the thermostat to 78°F (26°C) only when you are at home and need cooling. Set your thermostat at as high a temperature as comfortably possible and ensure humidity control if needed. The smaller the difference between the indoor and outdoor temperatures, the lower your overall cooling bill will be. Although thermostats can be adjusted manually, programmable thermostats will avoid any discomfort by returning temperatures to normal before you wake or return home.

An HVAC system is made up of four main parts: evaporator, compressor, condenser, and expansion device. The part inside the home where the refrigerant evaporates is the evaporator. Fans in the home blow air across the evaporator’s coils. As air moves across the evaporator, the refrigerant within the coil picks up the temperature of the air. The refrigerant is absorbing heat from the air and turns from a liquid to a vapor. The vaporized refrigerant then passes into the compressor, which is located in the outside AC unit. The compressor forces the gas to a state of higher pressure and temperature. After compression, the pressurized gas flows over the condenser and the gas is condensed back into its liquid state as heat is radiated away. The cooled-off liquid is returned into the home and the expansion device regulates the flow of liquid refrigerant into the evaporator in order to start the cycle over again.

A packaged unit or air conditioning system is a type of central air conditioning system that only has one cabinet. The evaporator, compressor, and condenser are all installed in one cabinet. This cabinet is typically placed on a roof or a concrete slab near the house’s foundation. Packaged units normally include electric heating coils or a natural gas furnace, which eliminates the need for a separate furnace inside.

A compressor is one of an HVAC unit’s most vital and expensive parts. The motor-driven compressor in an HVAC system pumps the unit’s refrigerant gas to a high pressure and temperature and then uses the condensing coil, expansion valve, and evaporation coil to adjust air temperatures. The compressor is the heart of the cooling function of heating, ventilation and air conditioning (HVAC) systems.

A ductless mini-split system cools your home or business without having to deal with the ductwork. Other systems require ductwork so that the cool air can travel throughout the space. A ductless mini split air condition doesn’t require ductwork because it has an air conditioner or a heat pump outside that connects to units in the home that handle the cooling being pushed into them from outside. You can control the temperature of a whole home or just one room by controlling the air handlers in each specific area. This allows for more control and a more efficient way to control the temperature and cost of operating the ductless mini split air conditioner.

HVAC stands for Heating, Ventilation and Air Conditioning.

SEER stands for System Energy-Efficiency Rating.

Both gas and electric furnaces work using a forced air heating system. The first piece of equipment used in both furnaces is the thermostat. When the temperature in the room falls below the heat set point on the thermostat, a signal is sent to the furnace unit. In a gas furnace, the signal will cause the pilot light to ignite the main burner of the heat exchanger. The pilot light is a small flame that is always burning. The heat exchanger draws heat from the main burner and heats the air that will circulate to the house. By contrast, in an electric furnace, an electric ignition receives the thermostat signal and activates electric heating elements inside the furnace. In both types of furnaces, heated air is forced by a blower fan through the ductwork into the various heated rooms of the house. Cooler air is drawn through an intake vent to return to the furnace. When the desired temperature is sensed by the thermostat, the furnaces shut off their heating elements. The fan dissipates the remaining heated air and shuts off as well.

A heat pump is a type of split system that utilizes the functions of both heating and cooling in the home. During the summer months, it provides cool air to flow throughout your house. During the winter months, it supplies warm air to keep you comfortable in the chilly weather. There are two types of heat pumps available: air source heat pumps which pull the heat from the outdoors or release the heat from your home into the outdoors. Air source heat pumps achieve the goal of heat and cool regardless of the weather. Geothermal heat pumps, also known as ground source heat pumps, pull the heat from or put the heat back into the earth in order to cool and heat your home.

Yes, we offer sales and installation of new ducts, as well as replacement and duct cleaning services.

An HVAC air filter should be inspected regularly and replaced when it appears dirty. The industry average of at least once every three months is recommended.

Your air ducts are the passageways for your heating, ventilation and air conditioning system to move hot or cold air throughout your home. Air ducts tend to collect dust, debris and other contaminants that can result in buildup, affecting the air quality that is distributed throughout your home or business. Routine duct cleaning services can eliminate this build-up and improve the indoor air quality.

Mold spores and viruses are the types of substances that can be found within the indoor air quality of a home or business. Using safe amounts of ultraviolet radiation, such as U/V lamps, can help decrease the biological pollutants that are distributed by your HVAC system throughout your home or business and can help purify the air in your home.

A repair service call is required when your unit is broken and not cooling or heating properly. A preventative maintenance service call can often eliminate unexpected repairs. Often the unit is running, but you just want to make sure it is tuned up and operating most efficiently.

There are many ways in which routine air conditioning maintenance can benefit you. For starters, it is by far the most effective method to protect the condition of your central air unit. AC system maintenance (tune-up) ensures that your cooling system is in a great working state and that you are not forcing compromised equipment to operate despite unfavorable conditions. In addition to keeping your system working properly, it can also cut heating and cooling costs in your home. The harder that your system works to cool your home, the more energy it is going to use and the more expensive it is in the long term.

Preventative maintenance or tune-ups should be scheduled bi-annually, typically once during the fall and once during the spring season.

There are several reasons your system may indicate it is in need of repair. The most common indicators that your system needs to be serviced for repairs include not heating or cooling properly, making loud noises, or energy costs have drastically increased without other environmental factors or household changes.

The average HVAC system has a lifespan of just 10-15 years. With regular maintenance and upkeep, you can get more years out of your HVAC system.